Best Price and
Service Policy
Our Commitment to Our Customers
Striving
for the BEST
The Rose Dress
sincerely want to thank our customers for our success, and we
offer to our customers the following policy.
We will be relentless with
our efforts to provide beautiful dresses & accessories with
the BEST SELECTION, PRICE &
CUSTOMER SERVICE.
Special occasion dress purchases requires much more customer service than others
due to size, color, inventory availability, event date, exchange, group order
requirements...
We are determined to provide the best customer service in this industry,
and we would very much appreciate an opportunity to serve you.
Unlike the others that do not mention about customer service, we
have dedicated customer service department
taking PHONE CALLS, LIVE-CHATS and EMAILS.
We also have OUTSTANDING
SHIPPING & PACKAGE TRACKING,
and NO DOUBTS CUSTOMER SERVICE
using highly customized software and top-of-the-line Internet
system for your pleasant and secure shopping experience.
You will know everything about your order from beginning to
delivery, and you will be able to easily track
your delivery with your OrderID, without the tracking #. our ordering system
& process
We also offer to our customers OUR BESTBUY POLICY. If you come across a lower price for the same item, even after you
have placed an order, we will do our best to match or beat the
price. Unless the item/price is from liquidation/clearance
or unreasonable, we will make serious efforts to make it clear to
our customers our BEST PRICE & SERVICE policy.
We believe our customer's
positive feedback/recommendation is the foundation for our future,
and we will strive to earn your business. Please feel free to
contact us with your advise/opinion/recommendation to
manager@TheRoseDress.Com comments from our customers
Please
note: We must be able to see the item/price online. Also, once
your order is shipped, this policy can not apply due to complications. We thank you in advance for your
understanding.
"All you
need is your ORDER ID to track UPS packages in transit. No
tracking # is necessary." click
here to track a package
TheRoseDress.com
Provides Latest Customer Service Technology for Shoppers
of Prom Dresses, Bridesmaid Dresses
The Rose Dress, Inc., a leading retailer of
prom dresses and bridesmaid dresses , is striving to
achieve the best customer service in the industry by fully
utilizing the latest technology and allowing customers to
view the entire ordering process.
Ordering COLOR-AND-SIZE-SPECIFIC
items sometimes become complicated, requiring repeated communication with
customers ASAP. Customers wonder and worry "Is everything OK with my
order?", "What is the status of my order?"
Our ordering system was designed for most effective communication and to
let customers view
the entire ordering process and status for each item ordered.
We are the only dress company offering this
"No Doubts Customer Service", and our customers will know
EVERYTHING about their order, ANYTIME.
Map & Direction
Local
Customers:
Please note that we are ONLINE BUSINESS ONLY, and we are not open to general
public.
You may come to our warehouse to pickup your order only.
From
Fwy 880: Exit at Brokaw Rd, head west, Right turn at Junction Ave., Right
turn at Charcot Ave.|
From Fwy 101: Exit at Brokaw Rd, head East, Left turn at
Junction Ave., Right turn at Charcot Ave.
Once
on Charcot Avenue, go strait until you can see Fwy 880. We are located on
Left side, across the street from sandwich deli.
741 Charcot Avenue, San Jose, CA. 95131 (near 880 & Brokaw)
