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THE ROSE DRESS
DBA:
The Rose
" For the woman in you"
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741 Charcot Avenue, San Jose, CA. 95131 1(408) 404-3399 Phone 1(408) 519-3736 Fax |
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| Map & Direction | ||
| Please check our FAQ (Frequently Asked Questions) page and/or Live-Chat. Thank you |
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For GENERAL & PRE-ORDER QUESTIONS, email to ask@therosedress.com For EXISTING ORDERS, email to orderdesk@therosedress.com Comments / Recommendations / Thank-you Emails / Customer Pictures / Complaints: manager@TheRoseDress.Com Business-to-Business Only: admin@TheRoseDress.Com |
Our Commitment to Our Customers
Striving for the BEST
The Rose Dress sincerely want to thank our customers for our success, and we offer to our customers the following policy.
We will be relentless with our efforts to provide beautiful dresses & accessories with the BEST SELECTION, PRICE & CUSTOMER SERVICE.
Special occasion dress purchases requires much more customer service than others due to size, color, inventory availability, event date, exchange,
group order requirements. We are determined to provide the best customer service in this industry, and we would very much appreciate an opportunity to serve you.
Unlike the others that do not mention about customer service, we have dedicated customer service department taking PHONE CALLS, LIVE-CHATS and EMAILS.
We also have OUTSTANDING SHIPPING & PACKAGE TRACKING, and NO DOUBTS CUSTOMER SERVICE using highly customized software and
top-of-the-line Internet systems for your speedy, pleasant and secure shopping experience.
You will know everything about your order from beginning to delivery, and you will be able to easily track your delivery with your OrderID, without the tracking #.
Our ordering system & process
We also offer to our customers OUR BESTBUY POLICY. If you come across a lower price for the same item, even after you have placed an order,
we will do our best to match or beat the price. Unless the item/price is from liquidation/clearance or unreasonable, we will make serious efforts to make it clear to our customers our BEST PRICE & SERVICE policy. We believe our customer's positive feedback/recommendation is the foundation for our future, and we will strive to earn your business. Please feel free to contact us with your advise/opinion/recommendation to manager@TheRoseDress.Com
comments from our customers
Please note: We must be able to see the item/price online. Also, once your order is shipped, this policy can not apply due to complications.
We thank you in advance for your understanding.
Thank you
click here to view our ordering system & process
The Rose Dress takes seriously issues concerning your personal information.
WE WILL NOT SELL YOUR PERSONAL INFORMATION OR SUBJECT YOU TO TELE-MARKETING OR UNSOLICITED E-MAIL.
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| TheRoseDress.com Provides Latest Customer Service Technology for Shoppers of Prom Dresses, Bridesmaid Dresses | ||
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The Rose Dress, Inc., a leading retailer of
prom dresses and bridesmaid dresses , is striving to
achieve the best customer service in the industry by fully
utilizing the latest technology and allowing customers to
view the entire ordering process.
Ordering COLOR-AND-SIZE-SPECIFIC
items sometimes become complicated, requiring repeated communication with
customers ASAP. Customers wonder and worry "Is everything OK with my
order?", "What is the status of my order?" |
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Local Customers:
Please note that we are ONLINE BUSINESS ONLY, and we are not open to general public.
You may come to our warehouse to pickup your order only.
From Fwy 880: Exit at Brokaw Rd, head west, Right turn at Junction Ave., Right turn at Charcot Ave.|
From Fwy 101: Exit at Brokaw Rd, head East, Left turn at Junction Ave., Right turn at Charcot Ave.
Once on Charcot Avenue, go strait until you can see Fwy 880. We are located on Left side, across the street from sandwich deli.
741 Charcot Avenue, San Jose, CA. 95131 (near 880 & Brokaw)
click here to PRINT MAP & DIRECTION
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