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Track
UPS packages with a click of a button from customer record page.
click here to
view our ordering system & process
Ordering
COLOR-AND-SIZE-SPECIFIC items sometimes become complicated, requiring
repeated communication
with customers ASAP. Customers wonder and worry "Is everything OK
with my order? What is the status of my order?
Is my item available? When will it be available?". Our system
utilizes the latest technology and highly customized software
to handle the complicated task of ordering, checking inventory, event
tracking, shipping and receiving, and
effective communication with customer, allowing them to view the entire
ordering process and status for each item ordered.
We are the only dress company offering this "No Doubts Customer
Service", and our customers
will know EVERYTHING about their order, ANYTIME.
For currency conversion, click here
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Placing A New Group Order: Submit one order for the whole group.
This will insure that we will not continue with the order unless
all sizes are available. We can ship items to separate
addresses if necessary at a added cost ($20 per additional address
+ shipping) but please try to ship to one address to avoid
complications. Indicate which dress goes to which person/address in the comment section of the order form. |
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 How do I place an
ORDER?
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To place an order, click on the ADD TO CART button from any item page and complete the order form. |
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| All orders must be submitted online. If you have an existing order, you may use the live-chat or call to make changes. | |||
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How do I
know items I ordered are available?
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| If you place an order with us before 9am(west coast) / 12pm (east coast), you will know whether ordered item(s) are available or not by 1-6pm(west coast). click HERE for MORE INFO | |||
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How can I
search by ITEM#, COLOR, SIZE, PRICE?
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To search our CATALOG DATABASE, click
HERE. Catalog database shows all continued/current items that may or may not be available at the factory or our warehouse. Please note that availability of dresses constantly change. |
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To search IN-STORE INVENTORY DATABASE, click
HERE. In-store inventory database shows items that are available at our warehouse, available for immediate shipping. |
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How do I
find out if you have a DRESS IN STOCK?
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First, check our In-Store
Inventory Database You can search by ITEM#, COLOR, SIZE or any combination. If not available, you can check if it is available at the factory by submitting Inventory Check Request Form. (this feature may not be available during the peak season) |
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Where can I
find information on SHIPPING COST & DELIVERY TIME
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| Click here to view the shipping cost and delivery time. | |||
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How
can I track my UPS & USPS package?
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| UPS packages in transit can be tracked using your ORDER ID or Tracking#. Click HERE to track UPS packages. | |||
| USPS packages require Tracking#. Please check your email for Tracking#. Click HERE to track USPS packages. | |||
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Where can i
find information on EXCHANGE / RETURN?
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| Click here to view our Exchange / Return Policy, and information on returning. | |||
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How can I
check on my ORDER STATUS Online?
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| You can view online everything about your order, including the status of each item ordered. Click HERE | |||
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Why
does my record show BALANCE DUE even though I have provided credit
card data.
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| You may see a balance due amount showing on your record even though you provided us the payment information. This is because we often do not charge your credit card until the day of shipping, in case your order is not available. | |||
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How
to convert foreign currency to U.S. currency?
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| Click HERE for currency conversion. | |||
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Can
I see a dress in OTHER COLORS?
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| We apologize for not having all colors mentioned showing on the item page, but all pictures we have are already online. Most of our dresses come in standard colors/shades. If not, it is mentioned on the page. For example, dark lilac is mentioned as "Victorian Lilac" or "Dark Lilac". | |||
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Can
you send me COLOR SWATCH?
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| We do not have any color swatches to mail out. Please use our website. | |||
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What
MATERIAL are dresses made of?
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| Almost all dresses are made of polyester. Unless mentioned otherwise, material is polyester. | |||
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WHERE
IS YOUR STORE?
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| We are online store only. We have office/warehouse located in San Jose California, about one hour south of San Francisco. | |||
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If
item is SOLD OUT, how long would it take to be available again?
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| If the dress is sold out, it usually takes about 2-3 months to be available again. We can only advise you to check our Inventory Check Request Form from time to time. In response to that form, we sometimes mention the schedule of next shipment if it is told to us by the factory. | |||
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Do
you have PRINTED CATALOG?
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| We do not have any printed catalogs available. Please use our website. | |||
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Can
I place a PHONE ORDER?
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| Orders taken over the phone sometimes have errors so we accept orders online only. If you do not have access to online, please fax us the order with complete information. | |||
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HOW
LONG does it take to RECEIVE my ORDER?
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| Items from our In-Store Inventory Database are available for immediate shipping. Non-Instore items are ordered from the factories, and usually take about 5-7 business days for you receive. Some made-to-order dresses take from 4-10 weeks. | |||
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What
type of PAYMENTS are accepted?
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We accept credit card payments including Visa, MasterCard and
Discover. We also accept Money Order / Cashier's Check and PAYPAL. Personal checks are not accepted.
But for orders outside US & Canada or International orders, payment accepted is thru paypal only. |
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Where
can I find your COMPANY INFORMATION and BUSINESS HOURS?
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| Click HERE to view our company information and business hours. | |||
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How
to get to your OFFICE/WAREHOUSE? Driving Direction
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| Click HERE for the map. You may come to our warehouse to pickup your order. Please note that we are not open to general public, and we do not allow customers to try on dresses. | |||
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SIZE
CHART & MEASUREMENTS (What size should I get?)
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| Please read carefully the page of the dress you are interested. Some dresses are measured differently, and it is mentioned on each page. To determine your size, start with the waist size. WAIST SIZE is most important, then BUST SIZE, then HIP SIZE. For most dresses, height of dresses are made for person of height 5'7". Please keep in mind that alteration is done in most cases for special occasion dresses. | |||
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WHERE
are the dresses MADE?
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| Most of our dresses are made in the U.S.A. Silk dresses and sequence dresses are imported from China. | |||
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Wholesale
Information
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| Our wholesale system is simple. Minimum total quantity is 20 pieces (any item), and wholesale cost is 10% off the prices shown on our website. | |||
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Do
you SHIP to OTHER COUNTRIES? HOW MUCH?
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| Yes, we ship world-wide. Click HERE for the cost and delivery time. | |||
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Do you offer discounts?
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| Currently, we offer 10% off on all our in-stock dresses. To avail of the promotion, just put in the code "ROSE DRESS" to the additional information field found at the second page of the "ONLINE ORDER FORM" which you will be filling up after you checkout your order. | |||
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