NO DOUBTS CUSTOMER SERVICE for Peace of Mind Online Shopping!
NO DOUBTS CUSTOMER SERVICE for Peace-of-Mind Shopping

VIEW THE ENTIRE ORDERING & SHIPPING PROCESS, AND STATUS OF EACH ITEM FROM ORDERING TO DELIVERY.
Our customers will know everything about their order every step of the way.
 
 


Our BestBuy Policy


"No Doubts Customer Service? What is it? Why Do I Need It?"
Ordering COLOR and SIZE SPECIFIC items sometimes become complicated, requiring repeated communication with customers ASAP. Customers wonder and worry "Is everything OK with my order? What is the status of my dress?...  Our system utilizes highly customized, sophisticated software to handle the complicated task...
"How do I know items I ordered are available?"
 
Following information will be available on your record page:
 
Customer information / Additional information or instruction given to us.
List of ordered items, color, size, and price.
Date and time of each event.  (All events and changes to your order are logged with detailed info for accuracy and security)
Total amount / Total amount paid / Amount Due.
Status of each item:   ( Ordered / Received / Paid / Shipped / SoldOut / BackOrdered / Wait_X_Days / Discontinued / OnHold  )
Link to track UPS/USPS Shipping. (Track your package with a click of a button. No need to ask for tracking #)
List of all email messages sent to you. (View the list and content of all emails sent to you with date/time/user info)
Link to Live-Chat to discuss your order.
You will receive following information:
After submitting an order, you will receive an "order received confirmation" email.
When your order is processed,  you will receive an email with link to view your record, along with order ID.
You will receive email notice if there is any issue with your order. Ex. event date, payment, order status...
You will receive an email notice for each item ordered: "Item Ordered", "Item Sold Out", "Item Discontinued",
       "Item will be ReOrdered in x Days" along with additional information (if given by factory) for other available
       sizes and colors.
When your order is shipped, you will be notified by email the shipping information w/ the tracking number.
When checking for inventory, you will receive confirmation email, followed by inventory check result email.
When a returned item is received, you will receive "returned item received" email.
When a refund is in process, you will be notified by two emails "refund in process" and "refund completed".

Track UPS packages with a click of a button from your record page.

Large Selection of Latest Fashion, Most Up-To-Date Information, Bestbuy Prices, Outstanding Customer Service


view details of available information online.


OUR COMMITMENT TO SECURITY & PRIVACY
The Rose Dress takes seriously security and privacy issues concerning your personal information.
WE WILL NEVER SELL YOUR PERSONAL INFORMATION OR SUBJECT YOU TO TELE-MARKETING OR UNSOLICITED E-MAIL.


"How do I know items I ordered are available?"

 If you place an order with us before 10am(west coast) / 1pm (east coast), you will know whether ordered item(s) are available or not by 1-6pm(west coast). We fax orders to factories daily around 10am (west coast) and factories respond by 1-6pm the same day (in most cases).
We process the response right away, and customers are notified by email on status of each item ordered. Please note: Sometimes emails are sent to BULK / SPAM folder. To be sure, please allow emails from www.therosedress.com or add to SAFE SENDER list.

Due to variety of color, size, and large number of styles, not all ordered items are available. Colors and sizes are constantly sold out and re-stocked, which complicates the ordering process, especially for group orders. It's a good idea to be prepared with a second or third choice.

Items ordered from In-Store Inventory Database are very likely to be available unless it was sold right before you ordered.

"Ordering size/color related merchandise with event date is complicated and difficult, demanding sophisticated system and experience"


"No Doubts Customer Service. Why Do I Need It?"

Special occasion dress purchases requires much more customer service than others due to size, color, inventory availability, event date, replacements/exchanges... especially for group orders.
It can become chaotic without precise, effective, transparent communication with logging.
 We are determined to provide the best customer service in this industry, and we have worked very hard to provide customers the needed information to feel the "peace of mind online shopping". 

Ordering COLOR & SIZE SPECIFIC items sometimes become complicated, requiring repeated communication with customers ASAP. Customers wonder and worry "Is everything OK with my order? What is the status of my dress? Is it available? When will it be available? When will I receive it? Where is my package now?". Our system utilizes highly customized, sophisticated software to handle the complicated task of ordering/re-ordering, event date/cancel date tracking, live inventory management, shipping and receiving, and effective communication with customer (event logs, confirmation emails for all events),
allowing them to view the entire ordering process and status for each item ordered.  We are the only dress company offering this "No Doubts Customer Service", and our customers will know EVERYTHING about their order, ANYTIME.

Many customers thank us after experiencing frustration with others that take a while to find
 a customer record without detailed information on a piece of paper.

"Thank you!!! Your website is a life saver!"
 



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We are totally dedicated, and we would love to have your thumbs up!  FACEBOOK THUMBS UP!
 
 







COMMENTS FROM OUR CUSTOMERS


Quality product and affordable-reasonable prices are not just the factor affecting a customer’s loyalty towards a company. Best customer service also plays an integral part in keeping a customer and making the business/company prosper and last in a competitive industry like formal fashion. TheRoseDress is proud to say that we have all the factors that make our customers keep coming back to us. We make sure that our customers are well attended to and we make sure that as much as possible we are able to accommodate all who visits our site and has query about the company, our products, the prices and even about their own order/orders. You are welcome to choose on which method you wish to reach our customer service may it be via email at orderdesk@therosedress.com or askus@therosedress.com, Or you may use our live chat system which is open from Monday to Sunday, 5am to 10 pm PST. Or you may also call our hotline at 1-408-404-3399 from Monday to Friday 7 am to 5 pm PST. Whichever method convenient to you, you will receive same quality of customer service because we believe that our customers are the core reason why we remain to be the best and the longest running online store for women’s formal fashion. We owe it all to you. Thank you so much for being part of TheRoseDress. May we still continue to hear from you as we grow and adopt to the changing world and need of every woman’s formal dresses, shoes, and accessories.

You are the best TheRose! I received my order yesterday and I am very happy that the dress I have ordered is exactly what I have expected. At first, I was hesitant to submit my order because I am not familiar with the colors you offered for the dress and so I asked your agent in live chat. She gave me a link that shows the shade of the color. I like it and so while I was still chatting with her, I was submitting my order already. I didn’t make a mistake because the dress is truly beautiful. And,I am also impressed how hospitable and patient your chat representatives are, even though I have a lot of questions, she remains very accommodating. Thanks so much I had wonderful experience with you guys. I will come back and use your site again, promise! Michelle V. AD-6568 (Melbourne, Australia)

  
Hi, TheRose I sent an email on Monday for an inventory check of at least four items. Although, only two items are available in your in-store, I was happy nonetheless, because of your prompt reply. I received the reply two hours after I sent the email to you. Besides, I only need one dress. I was just making sure that I have backups just incase my first choice is not available. Again, thanks for replying to my quiry soon, I will have a dress to wear on my sister’s housewarming party. Claire AS-6140 (Ashbourne, Ireland)








  
Hello, my name is Lana. I placed my order this Wednesday and I choose second day shipping for the delivery. I have received an email that my shoe is available. And so, I called your customer service number and inquire when the shoe will be shipped, the lady said that they will process it for shipping today. Since I’m not tied for that day, I asked the agent if I can just pick up the item at the warehouse. She said yes and so I went to your warehouse and picked up my shoe. Wow, I saved $25 for the shipping. Thanks to the wonderful agent who arranged things for me that I am able to pick up the item instead of having it shipped to me. See you next time! Amanda Page TU-Giselle (San Francisco, California)





 
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CATEGORIES OF DRESSES
prom     |     homecoming     |     cocktail / short   |     bridesmaid     |     formal     |    evening     |     plus size formal    |     graduation    |    mother of the bride
mother of the groom    |    wedding     |     beauty pageant      |     sweet 16 sixteen     |     flower girl dresses    |    winter ball    |    military ball
THE ROSE, FOR THE WOMAN IN YOU. THEROSEDRESS.COM SPECIAL OCCASION DRESSES
Cocktail Evening Flower Girl Prom Bridesmaid Mother of Bride Homecoming Wedding Quinceanera Pageant
Online Dress Store / Online Dress Shop STRIVING FOR THE BEST,  Selection, Price & Service!   Formal dresses retailer specializes in dresses and gowns for prom formal evening cocktail, wedding flower girl, mother of the bride, plus size formals, sweet 15 / sweet 16, homecoming winter ball, special occasion party. WE ARE TOTALLY DEDICATED TO GIVING YOU THE BEST!
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