SPECIAL ORDERS AND DELIVERY TIME
Our business and software system is designed for fastest and most accurate customer service & delivery possible.

EXPECTED DELIVERY TIME = ORDER TIME + SHIPPING TIME
(on average, it takes about 5-7 business days to receive your order)

THE ROSE can confidently say "We are OUTSTANDING on delivery of special orders". However, please be aware that inventory changes quickly and no retailer can 100% guarantee on delivery. It's possible that we may not be able to get your order. However, we understand the importance of fast delivery and our dedicated staff will do everything possible to get your order ASAP.

ORDER TIME: 2-5 BUSINESS DAYS
(order time for most items is 2-3 days)
SHIPPING TIME: SEE BELOW

DOMESTIC ADDRESS(Non-P.O.Box, Non-military)
	DAYS	1 Item	2 Item	3 Item	4 Item	5 Item	6 Item	+
STANDARD*	2-5	$10	$15	$20	$25	$30	$35	add $5/each
EXPRESS*	1-2	$25	$30	$35	$40	$45	$50	add $5/each
NEXTDAY AIR	1	$45	$50	$55	$60	$65	$70	add $5/each
* value shipping (Doing our best to keep shipping cost lowest)           Click here to View DELIVERY TIME by STATE in DETAIL
DOMESTIC P.O.BOX & APO/FPO(Military)ADDRESS (If possible, please use non-P.O.Box address. Delivery time will be delayed. Thank you)
PRIORITY		$25	$30	$35	$40	$45	$50	add $5/each
EXPRESS		$45	$50	$55	$60	$65	$70	add $5/each
INTERNATIONAL SHIPPING
		1 Item	2 Item	3 Item	4 Item	5 Item	6 Item	add $10/each
EXPRESS (Canada)	2-4	$45	$55	$65	$75	$85	$95	add $10/each
STANDARD (Canada)	5-8	$25	$35	$45	$55	$65	$75	add $10/each
EXPRESS (United Kingdom)	2-4	$55	$65	$75	$85	$95	$105	add $10/each
See below for all other countries.

Return / Exchange / Refund Policy
(Striving for the best policy in the industry, with # 1 Customer Service)

( Universal / Industry Standard for Formal Wear)

Click here to view POLICY for KID'S / GIRL'S DRESSES and ACCESSORIES

If item is Not Available or Sold out, you WILL NOT BE CHARGED.
You will not be charged if item is not available or sold out. Charging or "capturing" is done when item is shipped.
When your order is processed, your card will only be "authorized" showing "pending" status, which will drop off
automatically if not "captured".  The correct amount will be "captured" when item is shipped. Please be assured that we have sophisticated system for highly accurate and reliable accounting. If item is returned for exchange and replacement item is sold out, store credit will be issued.

Different Size Exchange Policy
For an exchange to a different size (for same item and color), there will be a 10% restocking fee only.
Please note that NONE of the factories accept returns, and this is a serious issue for formal wear business.
Exchanges/returns are costly (item cost, shipping cost, processing time and cost), and we are striving for the best policy in the industry.  Please consider that there are many different body shapes/types, and alteration is done on most special occasion dresses for "perfect fit".
Please contact customer service within 5 business days of receiving your package to receive a RETURN AUTHORIZATION NUMBER (RAN) before sending the item back. No return numbers can be issued after the 5 days.
Please complete and print the MERCHANDISE RETURN AUTHORIZATION FORM for returns.
Shipping cost of the replacement item paid by customer.

Different Color, Different Item Exchange Policy
For an exchange to a different color or different item, there will be a 20% restocking fee.
Please note that NONE of the factories accept returns, and this is a serious issue for formal wear business.
Exchanges/returns are costly (item cost, shipping cost, processing time and cost), and we are striving for the best policy in the industry.
Please contact customer service within 5 business days of receiving your package to receive a RETURN AUTHORIZATION NUMBER (RAN) before sending the item back. No return numbers can be issued after the 5 days.
Please complete and print the MERCHANDISE RETURN AUTHORIZATION FORM for returns.
Shipping cost of the replacement item paid by customer.

Order Cancellation Policy
If item status is showing "Ready to Order" then you may cancel without any fee.
If item status is showing "Ordered" or "Received" there will be 30% cancellation fee.
If item status is showing "Paid/Shipped" then it can not be cancelled.
Please note that NONE of the factories accept returns, and this is a serious issue for formal wear business.
Exchanges/returns are costly (item cost, shipping cost, processing time and cost), and we are striving for the best policy in the industry.

Return Refund Policy 
As an industry standard for special occasion wear, we have a NO REFUND, STORE CREDIT ONLY policy on returns.
However, with us,  the store credit is valid for one year for any of the merchandise on our website. 
Please contact customer service within 5 business days of receiving your package to receive a RETURN AUTHORIZATION NUMBER (RAN) before sending the item back. No return number can be issued after the 5 days.
All items are carefully and thoroughly inspected before shipping.

Higher-End Designer Dresses Exchange / Return Policy
(Alyce Designs, Eden Bridal, Interlude, Jasz, Sherry, Soulmates, Terani, Tony Bowls, Night Moves, Blush and more)
CLICK HERE TO VIEW THE COMPLETE LIST
For all higher-end designer dresses, sales are final (Industry standard for formal / special occasion wear). However, we offer to our customer one exception. For those with a size issue, we allow one time size exchange with 50% RESTOCKING FEE.  CANCELLATION FEE is 50%.

Made-to-Order Items: (Items made at factory per request, taking 4-12 weeks for delivery)
Made-to-Order items are made at the factory after order has been placed, taking between 4-12 weeks.
Made-to-Order Items are not eligible for exchange or store credit.

RA# (Return Authorization Number)
Before sending the merchandise back to us, you will need to use Live-Chat or call customer service and receive a Return Authorization Number (RN#), and write outside the box. 
You must write the RA# on the outside of the box below the return address.
All packages that do not have the RAN on the outside of the box will be refused. 
All items being returned must be postmarked within 5 business days of receiving them. The receive date is determined by the tracking number for your package.

*  Shipping charges and rush fees are non-refundable.
*  Bras, undergarments, headpieces  can not be returned.
*  Exchanged item can not be returned for exchange/refund.
*  Special Sale items / Clearance items are Final Sale, and they are not returnable.
*  Returned dresses will be carefully inspected. Any sign of wear, any amount of smell, stain, pet hair, missing or sign of wear showing on tag will disqualify for exchange/store-credit, and will be returned at customers expense.

Please complete and print the MERCHANDISE RETURN AUTHORIZATION FORM for returns.

Clearance and Sale Items can be exchanged to other items on clearance or sale.

International customers. We will do our best to keep the customs duty charge to minimum.
Please note that shipper is not responsible for customs/duty fees. However, we will do our best to keep your shipping cost lowest as possible.

Return / Exchange / Refund Policy
(Striving for the best policy in the industry, with # 1 Customer Service)

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REMINDER: PLEASE NOTE THAT RETURNING DRESS MUST BE IN PERFECT CONDITION.
ANY AMOUNT OF SMELL OR STAIN WILL DISQUALIFY THE DRESS FOR EXCHANGE.